Service Operations Administrator

About the role

We are seeking a highly organised Service Operations Administrator to join our busy Service Desk team. You will play a key role in supporting service operations, analysing data and helping to improve business processes within a global technology business.

Key responsibilities

• Manage warranty and parts administration processes.
• Produce reports and analyse service data.
• Investigate discrepancies and identify improvement opportunities.
• Maintain customer records and service documentation.
• Support cost analysis and business reporting.
• Liaise with engineers, managers and internal departments to resolve queries.
• Assist with dashboards and performance reporting.
• Help improve processes and drive operational efficiency.

Required profile

• Previous administration experience in a busy office environment.
• Strong attention to detail and organisational skills.
• Proactive problem‑solving attitude.
• Excellent communication and relationship‑building abilities.

Required skills

• Advanced Excel skills.
• Experience with Power BI or similar reporting tools (advantageous).

What we offer

• Salary of £27,500 per year.
• Excellent training and career development opportunities.
• A friendly, collaborative team within a well‑established global technology organisation.
• Opportunity to develop valuable reporting, analytical and operational skills.