Service Technician - Midlands Team

About the role

Trane Technologies, through its businesses including Trane and Thermo King, is recruiting a Service Technician for its Midlands team. The role provides customer service and technical support to maintain customer plant and equipment covered by maintenance and service contracts, prioritising customer engagement and working with colleagues in the office when not on site. Candidates are sought from the Dudley, Walsall and surrounding areas.

Key responsibilities

• Diagnose system problems on assigned projects and during customer site visits.
• Carry out Planned Preventative Maintenance, breakdown repairs, warranty work and hire and commissioning jobs at customer sites.
• Build strong customer relationships and act as a trusted point of contact.
• Share customer insights with the service desk, sales and operations teams.
• Use diagnostic software and hand tools, following blueprints or engineering specifications, to diagnose and repair units.
• Generate regular reports on completed invoiced work orders.
• Keep supervisors, regional service managers and senior technicians informed of progress and drive continuous improvement.

Required profile

• Proven experience in a service or field-based technician role.
• Strong knowledge of customer service principles and excellent interpersonal and communication skills.
• Analytical thinking and problem-solving abilities.
• Able to work with minimal supervision and to cover standbys and call-outs on weekdays, weekends and bank holidays.
• UK driving licence (a company vehicle will be allocated).
• Right to work in the country of application.

Required skills

• Skilled-based certificates with F-Gas.
• Proficiency in diagnostic software and MS Office Suite.
• Knowledge of the manufacturing industry is an advantage.