Short-Term Rental Operations & Business Development Coordinator

About the role

A client is looking for an experienced Short-Term Rental Operations & Business Development Coordinator to support guest operations and business growth across a 45-unit UK property portfolio. The role combines guest escalations with B2B sales: resolving complex guest issues that automated systems cannot handle while proactively securing new corporate and contractor accommodation bookings. The ideal candidate has 3-4 years of experience in the holiday letting industry, a proven background in Airbnb-style operations and strong B2B sales skills.

Key responsibilities

• Guest operations: manage guest communications, resolve complaints, lockouts and booking issues, and handle high-stakes escalations beyond automated systems.
• Business development: conduct outbound B2B calls and email outreach, secure contractor accommodation and corporate bookings, generate direct reservations and build relationships with potential clients.
• General operations: manage daily tasks independently, follow established procedures, and support the business owner with operational improvements and portfolio growth.

Required profile

• 3-4 years of experience in the holiday letting or short-term rental industry.
• Proven experience in Airbnb-style operations and guest management, and in handling complex guest complaints and escalations.
• Experience in B2B sales, outbound calling or business development, and in securing contractor or corporate bookings.
• Knowledge of direct booking strategies and B2B hospitality sales.
• Familiarity with AI-supported guest communication systems.
• Property licensing and compliance documentation experience, and experience identifying operational improvements.

Required skills

• Excellent English and professional telephone communication skills.
• Strong organisational and problem-solving skills, and ability to work independently.
• Spreadsheet, data management and reporting skills.

What we offer

• Permanent work from home.
• Immediate hiring.
• Two-week rotating schedule with 36 work hours per week and an unpaid 1-hour break per shift; adjustments may be made depending on operational needs.

Applicants apply through the online application form, which includes assessment questions, a technical check and a voice recording; the hourly pay rate is set after the application process.