Showroom Manager - Benchmarx Kitchens & Joinery

About the role

Benchmarx Kitchens & Joinery, part of the Travis Perkins group since 2006, is recruiting a Showroom/Implant Manager for its branch on Harvey Reeves Road in Northampton. The role leads all aspects of the branch, from overseeing CAD designs to supporting the team with warehouse deliveries, and works closely with local Travis Perkins branches, Hire and Managed Services.

Key responsibilities

• Maximise efficiency and success across daily branch operations and coach and manage the team so targets are met through proactive selling and excellent service.
• Build strong customer relationships, serve customers to the highest standard, and upsell to maximise sales.
• Maintain high standards of safety, housekeeping and branch presentation.
• Oversee CAD designs and support the team with warehouse deliveries.
• Work with local Travis Perkins branches, Hire and Managed Services to promote collaboration and customer service.

Required profile

• Demonstrated ability to support a team to meet and exceed sales and profit targets, backed by strong delivery against role-specific KPIs.
• Detail-oriented, organised and able to plan, execute and delegate to a team.
• Great communication skills and a positive, approachable personality that makes customers feel valued.
• Customer-facing confidence, including coaching the team on financial conversations and asking for the sale.
• No industry experience needed: transferable skills and a passion for leading teams and driving profitable sales are enough.

What we offer

• Competitive starting salary plus performance-related bonus.
• Sociable working hours.
• Save-as-you-earn and buy-as-you-earn schemes, a pension scheme with contributions rising with service, colleague discounts and MyPerks discounts.
• Induction including CAD training, product knowledge and sales and service skills.
• Coaching, mentoring and ongoing technical and skills training, plus wellbeing support.