Showroom Sales & Client Experience Manager

About the role

We are looking for a confident and personable Showroom Sales & Client Experience Manager to join our luxury interiors business in North West London. The role blends showroom sales, customer service and office administration, offering the chance to build lasting client relationships while keeping daily operations running smoothly.

Key responsibilities

• Welcome and assist showroom visitors, delivering an exceptional customer experience.
• Manage enquiries via phone, email and in‑person, converting leads into sales.
• Guide customers through the entire sales process, from initial enquiry to after‑care.
• Coordinate orders with suppliers and delivery partners.
• Handle general office administration and maintain accurate records.
• Ensure the showroom is always presented to a high standard.

Required profile

• Minimum 2 years’ experience in a customer‑facing and administrative role.
• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Confident working independently and as part of a small team.
• Interest in luxury interiors, furniture or design is desirable.

Required skills

• Proficiency in Microsoft Office.
• Experience with CRM systems.
• Familiarity with Shopify.
• Familiarity with Xero.