Solutions Technician

About the role

Our client is looking for a highly motivated Solutions Technician to join the company and play a key role in designing, delivering and supporting technology solutions for our clients. The role is ideal for someone who enjoys solving complex technical problems, collaborating across teams and sharing knowledge to strengthen service delivery.

Key responsibilities

• Work closely with the sales team to scope, design and deliver technology solutions that meet client needs.
• Support the 2nd line support team by taking ownership of technical tickets and issues that require deeper investigation or escalation.
• Provide confident technical input across a broad range of technologies, acting as a trusted advisor internally and externally.
• Share knowledge across the team, contribute to continual improvement and support colleagues through coaching and collaboration.
• Assist with solution scoping, customer onboarding, documentation, innovation and R&D activity.
• Help maintain business continuity by supporting the service desk and colleagues when needed, including occasional call handling.

Required profile

• Willing to go the extra mile and contribute positively to the team culture.
• Self‑learning, self‑managing and self‑aware with a drive to keep developing.
• A teachable team player who supports colleagues and helps knowledge transfer across multiple teams.

Required skills

• Microsoft 365
• Entra
• Azure
• Windows Server