Spa Attendant

About the role

The Spa Attendant will support the delivery of an exceptional luxury spa and wellness experience at Fairmont Cheshire, The Mere. You will maintain immaculate facilities, anticipate guest needs and ensure every area reflects the resort’s 5‑star standards.

Key responsibilities

• Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day.
• Replenish and present towels, robes, amenities and refreshments.
• Prepare and reset relaxation spaces, thermal areas and poolside for seamless guest experiences.
• Assist guests with lockers, amenities and facility use in a warm, discreet manner.
• Support therapists by preparing treatment rooms when required.
• Observe health & safety regulations, report accidents, maintenance faults and follow fire‑safety procedures.
• Complete required documentation accurately and adhere to departmental SOPs.
• Maintain professional appearance and dress code at all times.
• Handle guest enquiries courteously and ensure guests feel welcomed.
• Participate in training, meetings and undertake front‑of‑house or back‑of‑house duties as needed.

Required profile

• 6–12 months experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred).
• Strong understanding of luxury service standards and guest expectations.
• Warm, approachable and service‑focused manner.
• Excellent attention to detail and pride in high presentation standards.
• Ability to work calmly and efficiently in a fast‑paced environment.

Required skills