Specialist Housing Officer

About the role

We are looking for a Specialist Housing Officer to support younger people, adults with disabilities and those experiencing mental health challenges across Hertfordshire and Bedfordshire. The role involves managing specialist housing schemes, building positive relationships and ensuring safe, well‑maintained homes. It is a permanent part‑time position working Monday, Wednesday and Thursday with regular travel across the region.

Key responsibilities

• Manage a patch of specialist housing schemes and deliver excellent housing management services.
• Build positive relationships with customers, support providers and local partners.
• Support customers to sustain tenancies and live independently.
• Resolve tenancy, estate and neighbourhood issues, aiming for first‑time resolution.
• Carry out estate inspections and ensure schemes remain safe, clean and well maintained.
• Monitor cleaning, gardening and estate services, challenging poor performance where needed.
• Assist customers with repairs reporting and maintenance issues.
• Work closely with Care & Support teams to deliver joined‑up services.
• Manage voids, allocations, viewings and tenancy sign‑ups.
• Conduct tenancy visits, identify support needs and signpost to appropriate services.
• Maintain accurate records and case management information.
• Contribute to service targets, compliance requirements and continuous improvement.

Required profile

• Experience in housing management, tenancy management or support services.
• Experience working with vulnerable people, including those with disabilities or mental health needs.
• Knowledge of housing management and tenancy‑related issues.
• Strong communication and relationship‑building abilities.
• Ability to manage a varied workload and resolve issues effectively.
• Good IT and record‑keeping skills.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and access to your own vehicle.
• Experience supporting customers with mental health needs is desirable.

Required skills