Store Manager – Full‑Time – East London

About the role

Join H&T Pawnbrokers as a Store Manager in East London and lead a vibrant retail team. You will be responsible for delivering exceptional customer service while ensuring compliance with company policies and regulatory standards.

Key responsibilities

• Coach, develop and motivate staff to achieve quarterly sales targets.
• Maintain a safe, secure and compliant store environment.
• Control costs, drive profitability and identify growth opportunities.
• Collaborate with regional colleagues to share best practices.
• Plan and execute new initiatives with minimal disruption.

Required profile

• Natural leader with a passion for people and performance.
• Strong customer‑service orientation in a fast‑paced environment.
• Ability to manage a team, set clear expectations and ensure regulatory compliance.
• Willingness to learn the pawnbroking sector through a comprehensive training programme.

Required skills

What we offer

• Salary of £33,500 per year (including London weighting).
• Potential discretionary bonus of up to £4,000 based on KPI performance.
• Full‑time, flexible schedule (Monday‑Sunday).
• Supportive, inclusive workplace with professional development opportunities.