Store Manager – Retail Leadership

About the role

As a Store Manager at Lush in Bournemouth you will lead the shop to deliver exceptional customer experiences, build a passionate team and strengthen community connections. You will own the store’s performance, from sales growth to visual merchandising, while upholding Lush’s ethical values.

Key responsibilities

• Lead and inspire the team to deliver exceptional customer experiences, creating a welcoming shop floor.
• Drive sales growth by analysing business metrics, setting targets and organising events, parties and outreach initiatives.
• Ensure the shop is well‑stocked, visually appealing and that product displays reflect current trends and seasonal changes.
• Manage financials, controlling staffing, operational costs and stock levels to maintain healthy retail margins.
• Recruit, train and develop a diverse team, ensuring they meet sales and service goals.
• Plan and execute in‑store and external events in collaboration with the PR team to boost visibility.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing to maximise opportunities.
• Uphold Lush guidelines, health and safety standards and create internal processes tailored to the store.

Required profile

• Passion for delivering 5‑star customer service and creating memorable experiences.
• Strong management skills, able to navigate difficult conversations, set expectations and maintain team morale.
• Proven teamwork ability, leading by example on the shop floor and supporting the achievement of top‑box goals.
• Excellent verbal communication to convey business messages and collaborate with neighbouring stores and retailers.

What we offer

• £34,750 annual salary.
• 50 % discount on Lush products and spa treatments.
• Discretionary and profit‑based bonus.
• Pension scheme and paid day off for your birthday.
• Cycle‑to‑work scheme and discounted rail/bus season tickets.
• 6 months full‑pay parental leave for primary caregivers and enhanced paternity leave.
• Employee ownership (10 %) and access to community networks.
• Flexible working arrangements tailored to the role.