Strategic Account Manager – UK & Ireland

About the role

Our client, a growing industrial and manufacturing business, is seeking a proactive Strategic Account Manager to manage and grow an established portfolio of UK and Ireland customers. This full‑time permanent role focuses on protecting existing revenue, building long‑term relationships and identifying new growth opportunities.

Key responsibilities

• Manage a portfolio of established customer accounts across the UK & Ireland.
• Build strong relationships with multiple stakeholders within customer organisations.
• Conduct regular account reviews and maintain proactive customer contact.
• Identify upselling, cross‑selling and new application opportunities.
• Protect existing revenue by spotting risks and preventing churn.
• Create and manage customer growth plans and commercial proposals.
• Maintain accurate CRM records, forecasts and pipeline activity.
• Collaborate with internal sales, customer service and operational teams.
• Support onboarding of new customers and ensure smooth handovers.

Required profile

• Previous experience in Account Management, Key Accounts or Client Growth roles.
• Proven ability to retain and grow customer accounts.
• Strong commercial awareness and confidence in negotiating with customers.
• Excellent communication and relationship‑building skills.
• Highly organised with the ability to manage multiple priorities.
• Proactive, driven and results‑focused approach.
• Experience within manufacturing, construction or technical products is advantageous.

Required skills

• HubSpot
• Salesforce