Student Engagement & Experience Assistant (London)

About the role

We are seeking an enthusiastic, organised and student‑focused Assistant to join the Student Life team at Staffordshire University’s London campus. The role serves as the first point of contact for students, helping them access the information, guidance and support they need to succeed throughout their university journey.

Key responsibilities

• Act as the primary contact for students accessing support services, responding to enquiries and directing them to the appropriate service or appointment.
• Schedule and coordinate appointments with student support services, ensuring timely follow‑up and resolution.
• Provide comprehensive administrative support, including maintaining accurate records, preparing documentation and supporting smooth operation of Student Life services.
• Monitor student engagement, identify early signs of need and facilitate timely intervention.
• Coordinate communication between students, academic mentors, colleagues and support services.
• Support campus events and activities, and undertake other duties of a similar level as required.

Required profile

• Strong enthusiasm for student welfare and a proactive, organised approach.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a busy team.
• Transferable experience from any sector; experience in higher education or student services is beneficial but not essential.

Required skills

What we offer

• Full‑time fixed‑term contract (12 months) with a salary of £24,900‑£27,644 per annum plus a London weighting allowance.
• Rotating shift pattern covering extended campus opening hours.
• Opportunity to develop a career in higher education within a supportive and inclusive environment.