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This job expired on 26/09/2026. It no longer accepts applications.
Support Engineer – Global PayPlus
Hirexa Solutions UK · London
Job description
About the role
We are looking for a Support Engineer to provide expert‑level production support for our Global PayPlus (FGPP) platform. You will work remotely, collaborating with cross‑functional teams to ensure the stability and reliability of payment services.
Key responsibilities
- Resolve production incidents quickly, performing root‑cause analysis using trace and database investigations.
- Configure and maintain FGPP components such as profiles, rules, pre/post rules, object rules and cache refreshes.
- Investigate payment flow issues and support continuous improvement of support processes.
- Manage customer escalations, communicate with stakeholders and document resolutions.
- Collaborate with development, QA and operations teams to drive system reliability.
Required profile
- Strong analytical mindset with experience in troubleshooting complex production environments.
- Excellent communication skills for interacting with customers and internal teams.
- Ability to work independently in a remote setting while adhering to service‑level commitments.
Required skills
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Hirexa Solutions UK
London
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