Supporter Engagement Administrator

About the role

The Supporter Engagement Administrator will be the first point of contact for donors and supporters of East Anglian Air Ambulance. You will deliver high‑quality customer service, ensure accurate processing of donations and help nurture long‑term relationships with our supporters.

Key responsibilities

• Capture supporter information and process incoming income accurately.
• Thank donors promptly and ensure contributions are banked correctly.
• Maintain and update supporter records in the CRM system.
• Identify and implement improvements to engagement processes.
• Collaborate with fundraising and operations teams to support campaign activities.

Required profile

• Excellent communication skills and a customer‑service mindset.
• Ability to build strong relationships with colleagues and supporters.
• Attention to detail and strong organisational abilities.
• Commitment to the charitable mission of a life‑saving healthcare organisation.

Required skills

• CRM database
• Microsoft Office

What we offer

• Fixed‑term 6‑month contract.
• Hybrid working model – up to three days in the Norwich or Melbourn office and two days remote.
• Competitive salary of £25,112 per annum.
• Opportunity to contribute to a vital regional charity.