Systems and Support Assistant

About the role

We are seeking a Systems and Support Assistant to join our Technology Team. You will provide remote and on‑site IT technical support to a user base of over 520 staff across multiple offices, helping to keep our technology environment running smoothly.

Key responsibilities

• Log helpdesk calls and resolve technical issues.
• Administer email, including releasing quarantined messages.
• Manage day‑to‑day administration of cloud‑based software and file‑sharing services.
• Perform user account administration and asset logging.
• Distribute, configure and install IT equipment, including laptops, phones and tablets.
• Build and image devices for end users.
• Identify tickets that could benefit from additional user training.
• Visit satellite offices to engage with users and check equipment.

Required profile

• Previous experience in a technical support role.
• Good understanding of Microsoft Office.
• Strong communication and interpersonal skills.
• Passion for technology and a self‑motivated work approach.

Required skills

• Microsoft Office

What we offer

• 25 days holiday plus bank holidays.
• Extra time off at Christmas and a year‑end office closure.
• Hybrid and flexible working options.
• Contributory pension scheme, life assurance and critical illness cover.
• Health benefits including a 24/7 online GP service.
• Perkbox discounts, social events and a supportive workplace culture.