Systems Engineer

About the role

The Systems Engineer will be responsible for coordinating, supporting, managing and executing L2 proactive and reactive maintenance activities to ensure continuous service availability and SLA compliance. The role is based in Reading and requires security clearance.

Key responsibilities

• Perform L1 fault and incident management, including investigation of alarms and faults.
• Support the 2nd‑level team to meet network availability targets.
• Prioritise faults to meet SLA/WLA and coordinate emergency handling with stakeholders.
• Work within defined system support guidelines and maintain accurate documentation.
• Participate in internal discussions to improve network performance and provide recommendations.

Required profile

• Degree in Electronics & Telecommunication Engineering or equivalent industry experience.
• 2‑6 years of practical experience in IP/Data/System/ISP/Enterprise environments.
• Strong interpersonal skills with the ability to address customer issues effectively.

Required skills

• Proficiency with *nix systems, particularly RedHat Linux.
• Understanding of TCP/IP and protocol suites (ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP).
• Experience with ISP technologies such as DNS, RADIUS, DHCP, NTP.
• Knowledge of multi‑vendor server hardware (Oracle, HP, Cisco, NetApp) and hyper‑converged platforms (Dell VxRail, Cisco UCS).
• Hands‑on experience with virtualization (VMware ESXi/VSAN, KVM).
• Familiarity with network routing/switching protocols and load balancers.

What we offer

• Opportunity to work for a global leader in telecommunications.
• Access to cutting‑edge technologies and professional development.