Systems Engineer – L2 Maintenance (Reading)

About the role

The Systems Engineer will coordinate, support, manage and execute L2 proactive and reactive maintenance activities to ensure continuous availability of services in line with SLA targets. The role is based in Reading and requires a security clearance.

Key responsibilities

• Perform L1 fault management, assurance support and incident management.
• Operate and maintain data and system delivery solutions, supporting the 2nd‑level team to meet network availability targets.
• Prioritise and investigate alarms, trouble tickets and faults, coordinating with internal teams and stakeholders during emergencies.
• Participate in internal discussions to improve network performance and provide recommendations.

Required profile

• Degree in Electronics & Telecommunication Engineering or equivalent industry experience.
• 2‑6 years of practical experience in IP/Data/System/ISP/Enterprise environments.
• Strong interpersonal skills with the ability to handle end‑customer issues and influence multi‑customer NOC teams.
• Ability to produce clear reports and adapt communication style to different audiences.

Required skills

• Proficiency with *nix systems, particularly RedHat Linux.
• Understanding of TCP/IP and protocols such as ARP, ICMP, TCP, UDP, TFTP, DNS, HTTP, NTP.
• Experience with ISP technologies (DNS, RADIUS, DHCP, NTP).
• Knowledge of multi‑vendor server hardware (Oracle, HP, Cisco, Netapp) and hyper‑converged platforms (Dell VxRail, Cisco UCS).
• Virtualisation expertise (VMware ESXi, VSAN, KVM).
• Familiarity with network routing/switching protocols and load balancers.

What we offer

• Opportunity to work for a global leader in telecommunications.
• Career development within a dynamic, technology‑focused environment.