Tea Mixologist (Temporary, Part‑Time)

About the role

Join Bird & Blend Tea Co. in Camden to create a fun, interactive customer experience by mixing tea‑based drinks and sharing the brand’s story. This part‑time, temporary position involves retail duties, sampling, and supporting store events.

Key responsibilities

• Use enthusiasm for the brand to drive sales and meet store targets.
• Handle till transactions accurately and efficiently.
• Follow store procedures for deliveries, stocktakes, and replenishment while keeping the stockroom organised.
• Maintain a safe, tidy work environment in line with health‑and‑safety best practices.
• Support sustainability goals as a B‑Corp certified business.
• Assist the store management team with teamwork‑focused tasks.
• Become an expert on all products, drinks, and the company’s ethical commitments.
• Greet customers with samples, ensuring a warm and positive interaction.
• Prioritise customer happiness by going the extra mile during each visit.
• Help with store and local events, including evening shifts.
• Promote the brand by sampling teas inside the store, outdoors, and at external events.

Required profile

• Previous customer‑service experience, preferably in retail or hospitality.
• Ability to represent the brand proudly and inspire others.
• Genuine passion for the product and confidence to share it.
• Strong customer‑service skills with the ability to build rapport.
• Professional, fair, and kind attitude toward customers and colleagues.
• Empathy to foster an inclusive and positive environment.
• Flexible availability for varying weekly shifts, weekends and some evenings.
• Commitment to excellence and willingness to go above and beyond for customers.
• Comfortable approaching people with samples both inside and outside the store.

What we offer

• Recognition as a Sunday Times Best Places To Work 2024 employer.
• Friendly, supportive team culture encouraging collaboration and fun.
• Company pension scheme (where applicable).
• 25 days holiday plus bank holidays, increasing with service.
• Birthday off.
• Life insurance and income protection.
• Health cash plan after one year of service.
• Life‑happens paid leave for unexpected personal challenges.
• Complimentary drinks, snacks, monthly tea allowance and staff discount.
• Employee Assistance Programme for mental‑health support.
• Bike‑to‑work and electric‑vehicle schemes.
• Paid volunteer days.
• Dog‑friendly office and enhanced family‑friendly policies.
• Flexible working arrangements discussed individually.