Team Administrator

About the role

We are seeking a dynamic and proactive Team Administrator to support our Children & Young People (CYP) Service in Luton. Working 37.5 hours per week (09:00‑17:00) at The Poynt, you will be the first point of contact for staff, families, carers and partner organisations, providing comprehensive administrative support.

Key responsibilities

• Act as the primary contact for internal and external stakeholders.
• Prioritise and manage a busy workload both independently and as part of a team.
• Handle confidential and sensitive information with discretion.
• Procure clinical equipment and maintain stock levels.
• Access, update and maintain patient records in the SystmOne system.
• Collect, collate and report data using Microsoft Office tools.
• Provide general administrative support to ensure service continuity.

Required profile

• Previous experience in an administrative or secretarial role.
• Excellent telephone and communication skills, able to manage complex queries.
• Highly organised, proactive and able to work under pressure.
• Resilient when dealing with sensitive calls and information.

Required skills

• Proficiency in Microsoft Word, Excel and Outlook.
• Experience using SystmOne electronic patient record system.
• Strong IT literacy and ability to learn new software quickly.