Team Leader – Costa Coffee (Cheltenham)

About the role

As a Team Leader at Costa Coffee in Cheltenham you will oversee daily store operations, ensuring a smooth and welcoming experience for customers. You will work flexible shifts and support a team of baristas to deliver high‑quality coffee and service.

Key responsibilities

• Lead and coordinate shift activities to maintain efficient store flow.
• Train, coach and support new and existing baristas.
• Motivate the team, fostering a positive and energetic atmosphere.
• Uphold Costa’s standards for service, coffee preparation and store cleanliness.
• Adapt resources and resolve issues quickly to keep operations running smoothly.

Required profile

• Reliable role model with accountability and maturity.
• Strong communicator and collaborative team player.
• Energetic, confident and able to lead others.
• Calm under pressure, adaptable and resourceful.
• Previous experience in a team‑leader role or readiness to step into the position.

Required skills

What we offer

• Hourly rate of £13.75–£14.75 (location dependent).
• 50% discount on food and drink in Costa‑owned stores.
• Matched pension contribution up to 10%.
• Coca‑Cola share scheme.
• Access to a Financial Support Fund and additional employee perks.