Team Leader, Defined Benefits Pensions Administration

About the role

Join Gallagher Benefit Services as a Team Leader for Defined Benefits (DB) pensions administration, based in Bristol. You will lead a team of DB and DC administrators, delivering high‑quality service to trustees and corporate clients.

Key responsibilities

• Oversee day‑to‑day client relationships with trustees and corporate clients, including participation in meetings.
• Provide expert advice on pensions queries and stay up‑to‑date with industry developments.
• Manage errors and complaints, implementing solutions to prevent recurrence.
• Inspire, motivate and coach the team to achieve outstanding performance.
• Ensure timely delivery of pensioner payrolls, pension increases and other key projects.
• Lead internal audits and drive continuous improvement in processes and service quality.
• Monitor staff performance, address concerns and implement improvement plans.

Required profile

• Extensive experience with occupational pension schemes, particularly Defined Benefits.
• Proven expertise in pensions projects, scheme events and complex manual calculations.
• Previous role as Principal/Senior Administrator or Deputy Team Lead.
• Strong people‑management skills with ability to inspire and develop team members.
• Proficiency with Microsoft Office tools.
• Stakeholder and client relationship management experience.
• Ideally QPA or PMI qualified (not mandatory).

Required skills

• Microsoft Office