Team Leader – Gas Installation Administration

About the role

We are looking for an organised and proactive Team Leader to join our Gas Installation Department. Based in Epsom, this office‑based role works closely with engineers, surveyors, customer service teams and management to ensure installation projects are scheduled, planned and delivered efficiently.

Key responsibilities

• Lead, coach and develop the installation administration team, conduct appraisals and manage performance.
• Coordinate annual leave, absence and handle escalations, disciplinary and grievance matters.
• Oversee engineer and subcontractor scheduling, maintain forecasting plans and monitor work‑in‑progress.
• Act as primary contact for key client accounts (up to £5 million), resolve queries and attend client meetings.
• Maintain and update information across company systems, distribute documentation and oversee invoicing.
• Support KPI reporting, job‑closure targets and cost‑control activities.

Required profile

• Previous supervisory or team‑leader experience.
• Strong coaching, mentoring and communication abilities.
• Excellent organisational skills and ability to manage multiple priorities.
• Customer‑focused attitude with stakeholder‑management experience.
• Proactive, flexible and solution‑oriented mindset.

Required skills

• Proficient use of IT systems and databases.

What we offer

• Competitive salary between £28,000 and £30,000 per year.
• Full‑time permanent contract with Monday‑to‑Friday schedule.
• Opportunity to lead a dedicated team within a growing department.