Team Leader – Retail & Hospitality

About the role

We are seeking an enthusiastic Team Leader to join our Oxford store and drive daily operations to the highest standards. You will inspire and develop a diverse team, ensuring excellent product delivery and a welcoming customer experience.

Key responsibilities

• Lead, motivate and coach a team of retail staff to achieve sales and service targets.
• Maintain product quality, hygiene and presentation standards throughout the store.
• Organise rotas, manage staffing levels and ensure compliance with health and safety policies.
• Handle customer enquiries and resolve issues promptly to uphold brand reputation.
• Monitor stock levels, support inventory processes and coordinate with suppliers.

Required profile

• Passion for leading people and developing talent.
• Strong organisational skills and the ability to communicate clearly.
• Positive attitude with a focus on delivering high‑standard products.
• Flexibility to adapt to a fast‑paced retail environment.

Required skills

• Leadership and team‑management experience.
• Excellent verbal communication.
• Ability to prioritise tasks and manage time effectively.

What we offer

• Free food and drink while on shift and 50% off when off‑shift.
• Up to 28 days’ holiday per year (pro‑rated).
• Pension scheme and yearly pay review.
• Health & wellbeing benefits, including AVIVA EAP and health cash plans.
• Employee discounts, gym memberships, EV leasing and cycle‑to‑work scheme.
• Referral bonus, apprenticeship opportunities and development programmes.