Team Leader – Retail Store
The Body Shop International Limited · London
Job description
About the role
The Body Shop is looking for a proactive Team Leader to support store management in delivering sales and profit targets while ensuring an exceptional customer experience. Working closely with store managers, you will coach and supervise Customer Consultants, maintain store standards, and act as a brand ambassador.
Key responsibilities
- Assist store management in driving sales and meeting performance targets.
- Coach and develop Customer Consultants to uphold high service standards.
- Handle customer concerns promptly and relay feedback to management.
- Maintain store layout, inventory levels, and operational procedures.
- Perform opening and closing duties, including audit documentation.
- Support recruitment and onboarding of new team members.
- Promote The Body Shop campaigns and ethical beauty initiatives.
Required profile
- Ability to work independently with minimal direction.
- Strong sense of urgency and problem‑solving attitude.
- Excellent communication and coaching skills.
- Commitment to The Body Shop values and brand protection.
Required skills
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Published 1 month ago
Expires 5 days from now
24 views · 0 interested
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The Body Shop International Limited
London