Team Leader - Taxi Team (Insurance)

About the role

Everywhen, a UK-based broking and advisory business of the Ardonagh Group, is looking for an experienced and motivated Team Leader to join its Taxi Team. The role suits someone with insurance experience who enjoys developing people, driving performance and leading by example. It is based at Norwich-Yare House and is offered on a hybrid basis.

Key responsibilities

• Lead and support a team in delivering exceptional customer experiences while meeting individual and team performance targets.
• Act as a role model, motivating colleagues and contributing to a positive, high-performing culture.
• Be the first point of contact for customers and set and monitor individual and team objectives.
• Supervise, coach, train and support team members, and drive the promotion of Added Value Products to meet revenue targets.
• Support the Line Manager in reviewing processes and improving them.
• Manage workloads across multiple platforms, including back-office systems and email channels.
• Provide regular updates to management on productivity, service and sales performance.

Required profile

• Previous insurance experience.
• Strong leadership skills and the ability to motivate, coach and develop others.
• Excellent communication and customer service skills.
• Attention to detail and accuracy, with a proactive approach to problem solving.
• Ability to adapt to a changing environment and to give constructive feedback.