Team Manager – Order Processing

About the role

We are seeking an experienced Order Processing Administration Manager to lead our busy Order Processing team. The role involves overseeing the administration office, ensuring smooth day‑to‑day operations and delivering high‑quality customer service in a fast‑paced environment.

Key responsibilities

• Lead and manage the administration office and its daily operations.
• Motivate, train and develop the administration team, handling workload allocation, holiday planning and performance coaching.
• Oversee customer service, shared inbox, sales order processing, amendments and customer data maintenance.
• Manage label entry, printing, domestic and export dispatch administration, transport bookings and delivery tracking.
• Handle customer collections, proof of delivery retrieval, invoicing, payment and credit control administration.
• Log and resolve complaints, create new customer accounts and maintain document control and filing systems.
• Coordinate office purchasing, stationery management, reception duties and general office administration.
• Act as primary escalation point for customer service and administration queries, liaising with production, warehouse, accounts, sales, suppliers and transport providers.

Required profile

• Previous experience managing a team in an order processing or administration environment.
• Strong organisational skills and a proactive attitude.
• Ability to work on‑site and hold a valid driver’s licence due to location requirements.
• Excellent communication and customer‑service focus.

Required skills