Technical Account Manager (Enterprise)

About the role

Camunda is looking for a Technical Account Manager to act as a trusted technical advisor for its most strategic enterprise customers in the UK. You will guide clients through the full lifecycle of Camunda adoption, helping them translate process‑orchestration visions into measurable business outcomes.

Key responsibilities

• Serve as the primary technical contact for designated enterprise accounts, overseeing onboarding, adoption, and ongoing operations.
• Develop and execute tailored technical adoption plans that align with customer business goals.
• Provide hands‑on guidance, best‑practice recommendations, and advisory services to both business and technical stakeholders.
• Conduct platform health checks, identify execution risks, manage escalations, and champion customer needs internally.
• Collaborate closely with Camunda’s Customer Success, Consulting, Support, Product, Engineering, Sales and Pre‑Sales teams to drive scalable outcomes.
• Spend time on‑site with key accounts for milestone interactions, up to 50% of the time during busy periods.

Required profile

• Strong customer‑facing experience with enterprise‑level technical solutions.
• Excellent problem‑solving abilities and a collaborative mindset.
• Ability to translate complex technical concepts into clear, actionable guidance.
• Proactive attitude toward risk identification and mitigation.

Required skills

• Experience with Camunda’s process‑orchestration platform or similar BPM/automation tools.

What we offer

• Fully remote work environment with occasional on‑site engagements.
• Opportunity to work with leading AI‑first orchestration technology.
• Dynamic, fast‑growing company recognized as a top unicorn prospect and great workplace.