Technical Account Manager

About the role

We are seeking an experienced Technical Account Manager to join a leading Microsoft Managed Services Provider. The role involves building long-term client relationships, providing strategic advice and ensuring customers maximise value from their technology investments.

Key responsibilities

• Build and maintain strong relationships with key client stakeholders.
• Conduct regular service reviews and account management meetings.
• Provide strategic guidance and recommendations to customers.
• Identify opportunities to enhance customers' IT environments and services.
• Liaise with technical, service delivery and project teams to ensure successful outcomes.
• Produce account plans, service reports and technology roadmaps.
• Support contract renewals and identify opportunities for account growth.
• Monitor customer satisfaction and drive service improvements.
• Manage escalations and ensure issues are resolved effectively and professionally.
• Act as the voice of the customer across the organisation.

Required profile

• Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
• Strong knowledge of IT infrastructure, cloud solutions and managed services.
• Excellent relationship-building and stakeholder management skills.
• Ability to translate technical concepts into clear business benefits.
• Strong commercial awareness and experience developing client accounts.
• Excellent communication, presentation and organisational skills.
• Proactive, consultative and customer-focused approach.
• Ability to work collaboratively with technical and commercial teams.
• Knowledge of Microsoft 365 and Azure technologies.
• Experience within a Managed Service Provider (MSP) environment.
• Must be eligible to work in the UK.

Required skills

• Microsoft 365
• Azure
• Cloud solutions

What we offer

• Hybrid working – two days per week in London.
• Full-time permanent contract.
• Competitive salary £60,000‑£70,000 per year plus commission.