Technical Business Analyst – Hybrid – London

About the role

We are looking for a Technical Business Analyst to join our technology function in London. The role supports enterprise‑wide transformation programmes covering CRM, eCommerce, data, ticketing and cloud platforms, working closely with both business and technical teams.

Key responsibilities

• Support solution design activities across CRM, eCommerce, ticketing, integration and data platforms.
• Translate business and functional requirements into architecture models, diagrams and technical documentation.
• Create and maintain architecture artefacts such as system landscapes, integration diagrams, capability models and application roadmaps.
• Administer architecture content in Orbus Infinity and related EA tools.
• Support governance and Technology Design Authority processes, tracking solution reviews and compliance.
• Facilitate workshops with stakeholders from business and technology.

Required profile

• Hands‑on experience producing architecture artefacts (data flows, integration diagrams, system context models).
• Experience working with Azure infrastructure and cloud‑based environments.
• Familiarity with enterprise platforms such as CRM, eCommerce, ticketing and analytics systems.
• Experience supporting architecture governance or solution review forums.
• Proficiency with architecture and modelling tools (Orbus, ArchiMate, Visio, Lucidchart).

Required skills

• Azure cloud services
• Orbus Infinity EA tool
• ArchiMate modelling
• Microsoft Visio
• Lucidchart
• CRM platforms
• eCommerce platforms
• Ticketing and analytics systems