Technical Manager

About the role

ECG Facilities Services is seeking a Technical Manager to lead the Labour Department, Helpdesk and engineering resource planning across its Warrington site. You will ensure that reactive and planned works meet contractual service levels while supporting a diverse engineering team.

Key responsibilities

• Manage daily operations of the Labour Department, Helpdesk and engineering resource planning.
• Allocate engineers to reactive and planned jobs, monitoring progress to meet service level agreements.
• Maintain accurate records in the Corrigo system, including job updates and management reports.
• Provide technical support for tablets and system‑related issues.
• Oversee engineer availability, holidays, overtime, on‑call rotas, sickness and timesheet approval.
• Support recruitment, inductions, training, appraisals and development of engineering staff and apprentices.
• Liaise with customers and internal departments to optimise communication and resource utilisation.
• Produce operational and performance reports, including KPI and overtime reporting.
• Drive continuous improvement of departmental processes, systems and procedures.
• Ensure compliance with health & safety, quality, environmental and legal requirements.

Required profile

• Strong technical knowledge gained through hands‑on engineering experience.
• Good understanding of engineering operations, maintenance activities and resource planning.
• Experience supervising or managing engineering teams, including workload allocation and staff development.
• Recognised technical apprenticeship in an engineering discipline (Electrical, Mechanical, HVAC, Building Services or similar).

Required skills

• Electrical engineering
• Mechanical engineering
• HVAC systems
• Building services
• Corrigo maintenance software