Technical Scheduler

About the role

The Technical Scheduler will join the Planning and Technical Support team within Homes & Neighbourhoods, helping to coordinate maintenance work for over 23,000 council properties. Working from Flint Street and remotely, you will ensure that tradespeople are scheduled efficiently and that customers receive timely updates.

Key responsibilities

• Maintain and update an electronic diary management system to schedule and dispatch work across a range of trades.
• Answer incoming calls professionally, resolving enquiries and providing information about service areas.
• Reschedule appointments, liaise with operatives, and notify customers of any changes.
• Update records and databases in line with GDPR requirements.
• Work to strict deadlines to ensure timely completion of maintenance tasks.

Required profile

• GCSE (Grade 4/C) or equivalent in Maths and English, or an equivalent qualification.
• Good understanding of Health and Safety at Work policies.
• Excellent communication skills for interaction with customers, clients and stakeholders.

Required skills

• Proficiency with an electronic diary management system.

What we offer

• Competitive salary of £29,540‑£31,022 per annum (pro‑rated for part‑time).
• Entry into the Local Government Pension Scheme with life assurance.
• Generous holiday entitlement (28.5 days, rising to 33.5 days with service) plus bank holidays.
• Access to well‑being initiatives, including an Employee Assistance Programme and healthy‑eating support.