Technical Support Advisor

About the role

We are looking for a Technical Support Advisor who can read technical drawings, understand engineering requirements and guide customers to the right solutions. The role combines technical interpretation with customer‑facing advice and commercial quotation preparation.

Key responsibilities

• Read and interpret technical drawings, diagrams and customer specifications to extract key dimensions and application details.
• Discuss technical requirements with customers, ask clarifying questions and provide clear, practical advice by phone and email.
• Prepare accurate technical and commercial quotations.
• Handle customer queries and complaints professionally.

Required profile

• Proven ability to read and interpret basic technical drawings and diagrams.
• Experience working with technical products, engineering components or specifications.
• Background in technical sales, internal sales, technical support or customer service.
• Strong communication skills to explain technical information clearly to customers.

What we offer

• Pension contribution (up to 8% employee + employer) via salary sacrifice.
• 10.5% life assurance (3x annual salary) and business travel insurance.
• Option to join a private healthcare scheme after 3 months.
• Cycle scheme, home and tech discounts, electric car scheme (salary sacrifice).
• YuLife employee wellbeing app and learning & development opportunities.
• 25 days holiday plus bank holidays.