Technical Support Manager

About the role

Thales is seeking a Technical Support Manager to lead the delivery of product and technical support for Flight Simulator Training Devices used by our customers across Europe. Based at RAF Brize Norton, you will act as the primary liaison between the engineering teams and end‑users, ensuring rapid diagnosis and resolution of hardware and software issues.

Key responsibilities

• Coordinate with Engineering Delivery and Programme Managers to address in‑service product issues.
• Diagnose and troubleshoot software and hardware problems on Flight Simulator Training Devices.
• Research, develop and implement solutions for technical faults.
• Manage the Technical Support Portal and provide direct assistance via phone, email, chat and remote tools.
• Track incidents through to resolution within agreed timeframes.
• Travel to customer sites across Europe and to OEM facilities as required.

Required profile

• Proven experience as a Product Support Engineer, Technical Support Engineer or similar role.
• Background in software and/or hardware systems engineering and IVVQ activities.
• Strong ability to diagnose and resolve technical issues.
• Excellent communication and problem‑solving skills.
• Willingness to travel on short notice to resolve AOG situations.

Required skills

• Software troubleshooting
• Hardware troubleshooting
• Systems Engineering
• IVVQ (Integration, Verification, Validation, Qualification)
• Flight Simulator Training Devices (FSTD) knowledge

What we offer

• Performance‑related bonus
• 28 days annual leave (plus bank holidays)