Technical Support Officer – Housing Services

About the role

The Technical Support Officer will join a busy Housing Property Services team in Reading, providing administrative and data‑management support for maintenance, repairs and planned works. This full‑time, office‑based role ensures that work orders are processed efficiently and that residents receive a high‑quality service.

Key responsibilities

• Manage work orders and job tickets from receipt through to completion and closure.
• Raise, allocate and process maintenance jobs using internal management systems.
• Liaise with tenants, contractors, tradespeople and internal teams to ensure timely delivery of works.
• Maintain accurate records, databases and filing systems.
• Produce and proofread correspondence, reports and meeting minutes.
• Process purchase orders, invoices and related administrative documentation.
• Support performance reporting, customer satisfaction monitoring and data analysis.

Required profile

• Previous experience in an administrative, technical support or housing support environment.
• Experience managing work orders, repairs administration or maintenance scheduling.
• Strong customer service skills with experience handling enquiries via phone, email or face‑to‑face.
• Excellent organisational skills and attention to detail.
• Ability to handle large volumes of information accurately.

Required skills

• Excel
• Word
• Database management
• General IT skills

What we offer

• £14.59 per hour PAYE
• 3‑month temporary contract
• Office‑based role in Reading with an immediate start