Technology Support Technician

About the role

The Technology Support Technician will be the first point of contact for all technology‑related queries and incidents across Semperian Group in Bristol. You will deliver high‑quality technical support, ensure timely resolution or escalation of issues, and maintain excellent customer service standards for all employees.

Key responsibilities

• Manage and triage Service Desk tickets, categorising, prioritising and assigning them appropriately.
• Identify, diagnose and resolve first‑line hardware and software problems.
• Provide support for in‑house developed and SaaS applications.
• Assist users via phone, email and remote desktop sessions.
• Configure and set up end‑user devices, including laptops and mobile devices.
• Maintain technology asset and equipment processes.
• Perform password resets and handle account queries.
• Create user guidance, FAQs and other support documentation.

Required profile

• Proven experience in a customer‑service or customer‑facing role.
• Strong organisational skills, attention to detail and a positive, team‑oriented attitude.
• Willingness to learn new technologies and adapt to changing environments.
• Ability to obtain an appropriate level DBS check.

Required skills

• Troubleshooting of Windows operating systems.
• Microsoft 365 and Teams proficiency.
• Experience with common SaaS platforms.
• Knowledge of laptop hardware components.
• Support for mobile devices such as iPhone and iPad.
• Remote desktop support and service‑desk ticketing.

What we offer

• Competitive salary up to £30,000 per year.
• Enhanced maternity and paternity pay, menopause support.
• Private medical insurance and healthcare cash plan.
• Access to online GP services.
• Generous pension scheme.
• Family‑friendly policies and a supportive workplace culture.