Telephone Business Development Manager

About the role

The Business Development Manager will manage a defined panel of intermediary accounts, using proactive telephone and Teams‑based engagement to drive product awareness and increase general insurance revenue. You will act as a trusted advisor, using data‑led insight to guide partners and promote best‑practice behaviours.

Key responsibilities

• Manage a panel of firms, building strong, trusted relationships while promoting the Paymentshield proposition.
• Deliver sustained sales growth and achieve agreed business targets.
• Maintain proactive engagement to provide consistent support and guidance.
• Develop and execute structured business plans to maximise sales opportunities.
• Tailor pitches and communication for a range of stakeholders, from front‑line sellers to business owners.
• Provide feedback on partner needs and challenges to inform internal objectives.
• Collaborate with sales and administrative staff within partner firms to optimise processes.
• Support internal colleagues to deliver a coordinated partner experience.
• Adhere to Paymentshield and industry compliance standards at all times.
• Identify new growth opportunities and potential partnerships.
• Use performance data, KPIs, and account‑level insight to drive targeted improvements.
• Coach partners to enhance their general insurance sales capability.
• Resolve objections and partner concerns to maintain trust.
• Share insights to support proposition development and marketing initiatives.

Required profile

• Proactive, consultative approach to telephone and virtual engagement.
• Ability to use data‑led insight to influence performance.
• Strong understanding of compliance standards in the insurance sector.
• Excellent communication skills across diverse stakeholder groups.

Required skills

What we offer

• Opportunity to work with a leading insurance partner network.
• Collaborative environment with national account and key account managers.
• Professional development through coaching and feedback loops.