Temporary Customer Operations Executive – EV Car Charging

About the role

Join a fast‑growing company that supplies and installs smart electric‑vehicle home chargers. As a Temporary Customer Operations Executive you will support customers throughout their EV charging journey, delivering a seamless experience while working in a hybrid Covent Garden office.

Key responsibilities

• Handle inbound customer queries by phone, providing timely and effective solutions.
• Proactively reach out to customers to help overcome installation or usage hurdles.
• Become a product expert on the EV charger installation process.
• Manage escalations and sensitive interactions with professionalism.
• Collaborate with Technical Support, escalating cases when needed.
• Meet individual KPIs for productivity and quality and contribute to team targets.
• Follow established processes and suggest improvements.
• Create and maintain internal knowledge resources.

Required profile

• Previous experience in a customer support or call‑centre environment.
• Familiarity with CRM platforms such as Zendesk, Freshdesk or Intercom.
• Proven ability to meet support‑related KPIs.
• Strong written and verbal communication skills in English.

Required skills

• Zendesk
• Freshdesk
• Intercom

What we offer

• £14.85 per hour (visible salary).
• Hybrid working – 3 days in the office, 2 days remote.
• Full‑time schedule with occasional weekend coverage (≈2 days per month).
• Opportunity to work in the sustainable EV sector.