Temporary Customer Operations Executive

About the role

Join a fast‑growing company that supplies and installs smart electric vehicle home chargers. As a Temporary Customer Operations Executive you will support customers throughout their EV charging journey, ensuring a smooth and positive experience while working in a hybrid office/home setting.

Key responsibilities

• Handle inbound customer queries by phone, providing timely and effective solutions.
• Proactively reach out to customers to help overcome obstacles during installation.
• Become a product expert, mastering the installation process and various customer scenarios.
• Manage escalations and sensitive interactions with professionalism.
• Collaborate with Technical Support, escalating cases when required.
• Meet individual KPIs for productivity and quality and contribute to team targets.
• Follow established processes and suggest improvements.
• Create and maintain internal knowledge resources.

Required profile

• Previous experience in a customer support or call‑centre role.
• Familiarity with CRM systems such as Zendesk, Freshdesk or Intercom.
• Experience handling technical product queries.
• Proven ability to meet support‑related KPIs.
• Strong written and verbal communication skills in English.

Required skills

• Zendesk
• Freshdesk
• Intercom

What we offer

• £14.85 per hour, paid hourly.
• Full‑time temporary contract (3 months, with possibility to extend).
• Hybrid working: 3 days in the Covent Garden office, 2 days remote.
• Occasional weekend shifts (approximately two days per month).