Temporary Customer Service Administrator

About the role

This is a temporary Customer Service Administrator position based in South Leeds, starting on 3 August 2026. The role is hybrid after a two‑week training period at the Morley head office, offering 30 hours per week at a rate of £12.71 per hour.

Key responsibilities

• Provide administrative support for contract maintenance and database management, including daily analysis.
• Liaise with the Management Team on daily support activities.
• Coordinate with internal and external support services to resolve customer‑impacting issues.
• Escalate issues promptly and effectively.
• Support business delivery of customer services and meet enquiry resolution targets.
• Distribute daily activity reports to external service providers.

Required profile

• Excellent PC skills with strong proficiency in Microsoft Office applications.
• Highly numerate, commercially‑minded and detail‑oriented.
• Strong time‑management abilities and capacity to work under pressure.
• Effective interpersonal and communication skills at all organisational levels.
• Customer‑focused with a proactive, innovative approach.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Hourly rate of £12.71.
• Hybrid working model after training.
• Two‑week training programme (Monday‑Friday, 9:00‑17:30).
• Potential for permanent placement after the temporary period.