Temporary Customer Service Representative – London (Weekends)

About the role

We are seeking a personable and proactive Customer Service Representative to work weekends in London, supporting the processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth and professional experience throughout their visit.

Key responsibilities

• Greet and assist customers through each step of the visa application process.
• Help applicants complete and verify forms, collect biometric data and required documentation.
• Follow structured administrative and filing procedures.
• Use a computer‑based system to manage workflow and track cases.
• Handle customer queries and complaints with diplomacy and confidence.

Required profile

• Proven experience in a customer‑facing role.
• Ability to remain calm and professional under pressure.
• Can‑do attitude with willingness to go the extra mile.
• Experience in a fast‑paced, collaborative environment.
• Strong communication skills and a patient, supportive approach.
• Valid DBS certificate (required for screening).

Required skills

• Basic computer literacy for using internal workflow software.

What we offer

• £15.00 per hour plus holiday pay accrual.
• 3‑month fixed‑term contract with possible extension.
• Weekend shift: every Saturday 8:15 am – 4:15 pm.
• Supportive and friendly team environment.