Temporary Customer Service Representative – Nottingham

About the role

We are seeking a personable, proactive and adaptable Customer Service Representative to join our Nottingham office on a temporary basis. You will be the first point of contact for visa applicants, ensuring a smooth, professional and positive experience throughout their visit.

Key responsibilities

• Greet and assist customers throughout the visa application process.
• Support applicants in completing and checking forms.
• Collect biometric data and required documentation.
• Follow structured administrative and filing procedures.
• Use a computer‑based system to guide workflow.
• Handle customer queries and complaints with diplomacy and confidence.

Required profile

• Proven experience in a customer‑facing role.
• Ability to stay calm and professional under pressure.
• Can‑do attitude and willingness to go the extra mile.
• Experience working in a fast‑paced, collaborative environment.
• Strong communication skills with a patient, supportive approach.
• Valid DBS certificate (required for screening).

Required skills

What we offer

• £13.50 per hour plus holiday pay accrual.
• 3‑month contract with the possibility of extension.
• 37.5 hours per week on a rota basis (Monday‑Friday and occasional Saturdays).
• Supportive, hardworking and friendly team.
• Commitment to diversity, equity and inclusion.