Temporary Outbound Customer Success Advisor

About the role

Join a fast‑paced call centre supporting a leading retail appliance client. As a Temporary Outbound Customer Success Advisor you will work onsite in Salford, helping customers complete reward claims, resolve onboarding issues and ensure satisfaction after installations.

Key responsibilities

• Contact customers who have onboarded but not yet claimed rewards, guiding them through the process.
• Assist customers experiencing onboarding difficulties, diagnosing problems and ensuring completion.
• Follow up with recently installed customers to assess product and service satisfaction.
• Log and escalate any issues raised during calls.
• Reach out to customers who have requested quotes but lack required information, and follow up with non‑responsive contacts.
• Remove obstacles in the quoting process to convert inquiries into booked installations.
• Maintain accurate records of calls, outcomes and interactions in the CRM system.
• Provide feedback to the Customer Service Manager on common issues and trends.

Required profile

• Strong telephone rapport‑building ability.
• Problem‑solving mindset with a focus on effective resolutions.
• Organised, efficient approach to handling multiple call types.
• Basic IT literacy to navigate CRM tools.

Required skills

What we offer

• £13.33 per hour (£26k annualised) with on‑site parking.
• Full‑time, Monday‑Friday, 9am‑5pm schedule.
• Potential extension or permanent placement for the right candidate.