Tenancy Accounts Administrator

About the role

Hamptons is seeking an experienced Tenancy Accounts Administrator to join its support hub in Bristol. You will play a pivotal part in the lettings process, managing client accounts and ensuring smooth financial operations for landlords and tenants.

Key responsibilities

• Control client accounts, allocate funds promptly and resolve unallocated monies.
• Communicate progress updates to landlords and tenants, managing expectations.
• Chase and collect rent arrears in line with service level agreements.
• Provide accurate account information and statements to internal teams and customers.
• Handle refunds, terminations, and deposit releases efficiently.
• Maintain compliance with relevant legislation (RICS, ARLA) and keep accurate data records.

Required profile

• Excellent customer service skills, preferably with experience in an accounts environment.
• Strong interpersonal abilities and the capacity to prioritize workload by urgency.
• Good IT proficiency to manage financial systems and data.

Required skills

• IT proficiency (e.g., Microsoft Office, accounting software).

What we offer

• Opportunities for career progression.
• Award‑winning training programmes.
• Supportive company culture with a birthday day off.