Tenancy Enforcement Coordinator (Case Handler)

About the role

Raven Housing Trust is seeking a Tenancy Enforcement Coordinator on a 12‑month fixed‑term contract to join its Tenancy Enforcement Team. The role focuses on supporting customers to sustain successful tenancies and contributes to safer, thriving neighbourhoods.

Key responsibilities

• Work collaboratively within the Tenancy Enforcement Team to deliver high‑quality, customer‑focused services.
• Coordinate a range of activities that keep tenancy enforcement processes running efficiently.
• Engage directly with customers and colleagues, providing professional and responsive support.
• Manage and organise case‑related documentation, records and information.
• Liaise with internal teams and external partner agencies to achieve positive outcomes for customers.
• Contribute to a customer‑centred service that promotes safe and sustainable communities.
• Ensure accurate and efficient handling of information through digital systems and processes.

Required profile

• Enjoy supporting both customers and colleagues to achieve positive outcomes.
• Highly organised with the ability to manage multiple tasks in a busy environment.
• Customer‑focused mindset with strong communication skills.

Required skills

What we offer

• Opportunity to work with experienced housing professionals.
• Exposure to a wide variety of housing‑related matters.
• Supportive team environment within Raven’s Customer Experience Directorate.