Tenant Liaison Officer

About the role

The Tenant Liaison Officer will support a large social‑housing project for a Housing Association in Manchester. Working on a three‑month fixed‑term basis, you will split your time between home, office and field visits to arrange access for electrical safety inspections and resolve historic no‑access cases.

Key responsibilities

• Contact residents to schedule and confirm access for EICR inspections.
• Coordinate with contractors, issue letters and attend joint access visits.
• Maintain accurate logs, appointment records and evidence trails to meet compliance deadlines.
• Support vulnerable tenants by capturing their needs and providing clear communication.
• Collaborate with housing colleagues, coordinators and external contractors to unblock access issues.

Required profile

• Strong, calm communication skills with customers.
• Experience in tenant liaison, housing repairs or contractor‑facing roles.
• Persistent, empathetic approach to resolving no‑access situations.
• Excellent organisational ability for appointments, logs and follow‑ups.
• Team‑oriented mindset, able to work with housing and contractor teams.

Required skills

What we offer

• Full‑time weekday hours (35 hrs/week, Monday‑Friday).
• Hybrid working with flexibility to work from home.
• Hourly rate of £17‑£19, paid weekly.