Third Line Support Technician – Swindon

About the role

We are looking for a Third Line Support Technician to become the expert troubleshooter for the most challenging technical issues in our Swindon office. The role is ideal for a proactive problem‑solver who enjoys mentoring colleagues and driving improvements across customer environments and internal processes.

Key responsibilities

• Act as the final escalation point for complex technical incidents and service requests.
• Lead root‑cause analysis for recurring or high‑impact issues and implement long‑term fixes.
• Collaborate with project and solutions teams on infrastructure upgrades, migrations, and deployments.
• Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation.
• Recommend improvements aligned with best practice and evolving customer needs.
• Provide technical leadership and mentoring to First and Second Line teams.
• Create and maintain technical documentation.

Required profile

• Exceptional analytical and problem‑solving ability, especially under pressure.
• Strong leadership qualities with a passion for mentoring others.
• Clear and confident communication skills, able to translate technical details for any audience.
• High sense of ownership, accountability, and proactive thinking.
• Ability to juggle multiple priorities while maintaining quality.

Required skills

• Deep expertise in cloud technologies.
• Strong knowledge of networking concepts and infrastructure.
• Experience creating and maintaining technical documentation.

What we offer

• Competitive salary.
• Full‑time, shift‑based schedule (Monday‑Friday, 08:00‑18:00).
• Opportunity to lead and mentor first and second line teams.