Time Critical Operational Care Specialist

About the role

Our client, a leading aerospace logistics specialist, is looking for a Time Critical Operational Care Specialist to manage urgent (AOG) shipments. You will act as the main point of contact for customers, ensuring shipments are booked, tracked and delivered efficiently while providing regular updates.

Key responsibilities

• Manage customer bookings, quotations and shipment documentation from start to finish.
• Monitor time‑critical shipments, liaise with airlines, overseas offices, customs brokers and service partners.
• Provide customers with accurate progress updates and resolve any issues that arise.
• Maintain compliance with company procedures and international air freight regulations.
• Build strong relationships with customers and support the wider operations team.

Required profile

• Minimum 2 years’ experience in aerospace logistics, freight forwarding or supply chain.
• Proven experience handling time‑critical (AOG) shipments.
• Strong customer‑service orientation with excellent communication and problem‑solving abilities.
• Good knowledge of international air freight routes and airline operations.

Required skills

• Proficiency in Microsoft Office.