Trade Operations Specialist (Hybrid, Chester)

About the role

We are looking for a Trade Operations Specialist to join our Trade Operations team in Chester. The role supports the onboarding and servicing of clients across Trade Finance and Supply Chain Finance products, working in a fast‑paced, hybrid environment.

Key responsibilities

• Manage and prioritise a dedicated client request inbox.
• Process and coordinate client implementation requests from initiation through to resolution.
• Create and maintain cases to enable effective tracking and monitoring of requests.
• Support the end‑to‑end onboarding of clients onto Trade platforms and Supply Chain Finance programmes.
• Liaise with internal teams and stakeholders to ensure timely delivery against key milestones.
• Review and coordinate relevant KYC and legal documentation requirements.
• Conduct research and respond to client and internal enquiries.
• Contribute to operational improvement initiatives and project‑related activities.

Required profile

• Knowledge of Global Trade products and services.
• Experience in Trade Operations, Trade Services, Client Onboarding, or a similar banking operations environment.
• Understanding of Trade Finance and/or Supply Chain Finance processes.
• Strong stakeholder management and communication abilities.
• Ability to manage multiple priorities and meet challenging deadlines.
• Problem‑solving skills with confidence to identify and escalate issues.
• Collaborative approach with the ability to build strong working relationships across teams.

Required skills

What we offer

• Opportunity to work within a globally recognised financial services environment.
• Exposure to Trade Finance, Supply Chain Finance, Client Onboarding and Operations.
• A collaborative team environment with wide stakeholder exposure.
• Hybrid working arrangement – three days onsite in Chester.