Transcon Inbound Agent

About the role

Expeditors, a global logistics company headquartered in Seattle and part of the Fortune 500, is hiring a Transcon Inbound Agent in Severn Beach. The agent manages the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency, offering best-in-class customer service to customers and the network of origin branches.

Key responsibilities

• Track and trace inbound Transcon shipments to ensure on-time delivery.
• Enter data and shipment updates accurately and on time, and manage timely deliveries according to shipment requirements.
• Account for special handling requirements for value-added services and for all pertinent shipment documentation.
• Meet KPI standards in line with company and product procedures.
• Follow customers' standard operating procedures and communicate professionally with consignees when needed.
• Support the transition of new business and updates to existing business.
• Be aware of market competitive costs, support the audit of local service provider invoices, and help manage overtime, expenses and costs.

Required profile

• PREFERRED: 6 months to 1 year of related experience.
• Effective interpersonal skills, with proven verbal and written communication.
• Detailed-oriented, able to manage multiple job functions with minimal supervision.
• Proactive, anticipates customer needs, resolves operational issues quickly and escalates to management when necessary.

What we offer

• Private medical insurance, pension scheme and life assurance.
• Bike to work scheme and employee stock purchase plan.
• Training and personnel development programme.