Transport Operator

About the role

The Transport Operator will maintain day‑to‑day transport operations with a focus on quality, health & safety and compliance. You will ensure client deliveries are processed, booked and supported using various IT systems while providing drivers with the information they need.

Key responsibilities

• Manage scanning, manifesting and tracking of daily deliveries in line with SOPs and compliance standards.
• Brief and debrief drivers using TMS, Verilocation, Tachomaster, Odyssey and Fleet Check, ensuring accurate signed paperwork.
• Resolve delivery and collection issues promptly, supporting drivers throughout their routes.
• Deliver excellent customer service across all communication channels.
• Ensure compliance with DVSA and health & safety regulations, managing inspections, MOTs, servicing and incident reporting.
• Support daily operations including TMS maintenance, booking deliveries, handling temperature deviations, cross‑dock activity and on‑road cover.

Required profile

• Excellent communication, multitasking and prioritisation skills in a fast‑paced environment.
• Good understanding of driver hours regulations and health & safety standards.
• Strong customer‑service focus with a commitment to satisfaction.
• Professional, reliable, punctual and accountable with a strong work ethic.
• Confidence operating a forklift truck (licence desirable; training available) and adaptability to change.

Required skills

• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Operating a Forklift Truck (FLT).
• Use of transport management systems (TMS, Verilocation, Tachomaster, Odyssey, Fleet Check).

What we offer

• No weekend or bank holiday working.
• Discounted gym memberships.
• 33 days annual leave (including bank holidays).
• Holiday Purchase scheme.
• Flexible pay through Wagestream.
• Life Assurance.
• Up to 4% employer pension contribution.
• Access to Simply Health 24/7 GP, physiotherapy and counselling via EAP.
• Cycle to Work scheme.
• Access to MyRewards benefits platform.